Integrate a Facebook Page with GetGenius to manage it alongside your other social media accounts. By linking a Facebook account to GetGenius, you can create posts, engage with your audience, generate reports, and more.
Before you begin #
Ensure that your personal Facebook account has management permissions for the Page you want to add to GetGenius. You must sign in with your personal account to grant GetGenius access to your Pages and groups. However, you don’t need to add your personal Facebook account to GetGenius.
For Facebook Pages, do the following:
Ensure that your Facebook account has a Page role of Admin or Editor if it’s a classic Page type or Facebook access with full control or partial control on a new Page type. For more information, see Manage Page Settings in the Facebook Help Center. Two-factor authentication is required for your Facebook account if your Page is in Business Manager (see the Facebook help Turn on Two-factor Authentication for Business Manager).
To add a location Page, ensure that your Facebook account has the Page role on the location page itself. Due to a Facebook limitation, GetGenius cannot recognize role permissions inherited from the parent page.
For Facebook groups, do the following:
Ensure that you have an Admin role for the Facebook group. For more information, see the Facebook article Group Management for Admins.
Add GetGenius as an authorized app to the group. For instruction, see the Facebook article How do I add an app to a Facebook group I admin?
Add a Facebook Page or group #
- Log out of Facebook in a separate browser tab or window.
- In GetGenius, go to Settings, Integrations and then select Social Media.
- Select Facebook.
- Enter the Facebook account credentials (email and password), and then select Log In.
- Select Continue as [your Facebook profile name]. This does not add your profile to GetGenius, it only authorizes GetGenius to access any Pages or groups associated with it.
- Follow the steps to give GetGenius the permissions to manage the Pages, groups, and ad accounts that you choose to add. If a selected Page has access to an ad account, select which ones you want to add so you can promote your Facebook Page posts using GetGenius.
Troubleshoot problems adding a Facebook account #
If you encounter any problems while adding a Facebook account, check the following solutions to resolve them.
You are directed to your Facebook Page after entering your Facebook credentials
If you are directed to your Facebook Page after signing in to Facebook, you are likely using a “gray” account. Facebook gray accounts are old account types that are no longer supported by Facebook. They are used to administer a Facebook Page without an associated personal Facebook account, and they have their own login credentials.
To fix the issue, ensure you have an Admin role for the Facebook Page in the Page’s settings. Then retry adding the Page to GetGenius using the previous instructions. However, this time, sign in to Facebook with the credentials for your account instead. For more information, see Manage roles for your Facebook Page in the Facebook Help Center.
Your Page is grayed out and you cannot select it
If your Page is grayed out, you don’t have the required Page permissions to add it to GetGenius. You need an Admin or Editor role if it’s a classic Page, or Facebook access with full control or partial control on a Page in the new Pages experience. See the Facebook help article See your Facebook Page role or access.
Your Page is not appearing when you are trying to select it
If the Facebook Page you want to add is not appearing in GetGenius, try the following:
- Open a separate browser tab or window, log out of Facebook, and start the process again. Grant GetGenius full permissions to access your account when prompted.
- Determine whether your Page is a location Page, and whether you have adequate permissions on the Page itself to add it to GetGenius.
- Verify in your Facebook account’s Business Integrations that GetGenius has access to manage all of your Pages:
- Ensure you’re signed in to Facebook as your personal profile, and then use this direct link to go to your account’s business integrations: https://www.facebook.com/settings?tab=business_tools
Select View and edit next to GetGenius.
If you see any lists of Facebook Pages that you own in the GetGenius integration settings, ensure they are all selected, and then select Save. If there are no lists, it means all your Pages are already selected.
Your group is grayed out and you cannot select it
If your group is grayed out, either the GetGenius app has not been added to the group in Facebook or you aren’t a group admin.
Your group is not appearing when you are trying to select it
GetGenius doesn’t have the permission to access the group. Open a separate browser tab or window, log out of Facebook, and start the process again. Grant GetGenius full permissions to access your account when prompted.
